Terms & conditions

Effective Date: 10 February 2025

Thank you for using our products and services (“Services”). The Services are provided by Trajaan SAS (hereinafter referred to as Trajaan or “we, “us”, “our”), located in 18 rue des Vallées, Bal au 18bis, 92700 Colombes, France (company ID: RCS 898 494 554 Nanterre).

By accessing and using our Services via trajaan.io, app.trajaan.io, or any other subdomain, you agree to these Terms and Conditions. Please read them carefully.

1. Description of Service

Trajaan provides a Search Intelligence SaaS platform that enables the detection of search trends and the analysis of online queries. The features and functionalities of the Services are described in the relevant documentation available on our website.

2. Registration & Account Security

To access our Services, you must register an account using a valid email address.

By registering, you agree to:

Provide accurate, current, and complete information about yourself as prompted by the service’s registration form.
Not use generic, alias, or role-based email addresses (e.g. [email protected]) for registration. Each account must be associated with a unique, individual email address.
Maintain the security of your account and credentials (especially password).
Notify us immediately of any unauthorized access or breach of your account.
Be of legal age to form a binding contract.

Trajaan reserves the right to suspend or terminate accounts that provide false, incomplete, or misleading information.

Trajaan cannot and will not be liable for any loss or damage from your failure to comply with this security obligation described above.

3. Permitted Use & Restrictions

Users are granted a limited, non-exclusive, non-transferable right to access and use the Services for legitimate business purposes. You agree NOT to:

Resell, duplicate, copy, modify, or exploit any part of the Services without prior authorization.
Use automated tools (bots, scrapers) to access our systems and databases.
Attempt to reverse-engineer, decompile, or extract source code (including any and all javascript).
Attempt to bypass any functionality or access features on the website directly by using custom HTTP (or other) calls.
Use the Services for illegal, fraudulent, or harmful activities.

You should not attempt to take advantage of any feature that a reasonable person would consider an obvious omission or error on the website.

Violation of these terms may result in account suspension or termination without refund.

4. Attribution & Intellectual Property

All graphs, tables, and charts obtained through the Service remain the intellectual property of Trajaan. Users may incorporate extracts into presentations, reports, or internal work-products with proper attribution to Trajaan.

Using our Services does not grant ownership of any Trajaan intellectual property, including proprietary methodologies, algorithms, or third-party data purchased on your behalf as the case may be.

Our Services display some content that does not belong to Trajaan. This content is the sole responsibility of the entity that makes it available.

5. Data Protection & Privacy

Trajaan complies with GDPR and other relevant data protection laws. We collect and process personal data per our Privacy Policy, available on our website.

Users have the right to access, rectify, or delete their data.
We do not sell personal data to third parties.
All data transfers are secured using encryption and best-in-class security practices.

6. Subscription, Billing & Refunds

Our Services operate on a subscription model, billed according to the selected plan. By subscribing, you agree to automatic renewals unless canceled before the billing date.

You can cancel your subscription anytime by contacting us at [email protected]. By cancelling the auto-renewal option, your subscription will remain active until the end of the current pre-paid period and then expires automatically.

If you do not wish to continue using the Service, please cancel the auto-renewal option before the end of the billing period.

Trajaan reserves the right of unilateral service cancellation under the following circumstances:

The client breaks these Terms and Conditions;
The client diverges from the normal usage patterns established by Trajaan services;
The client attempts to inflict damages on the reputation or normal functioning of trajaan.io;
As a response to the client’s request to cancel subscriptions;
Trajaan receives a request concerning user actions from law enforcement agencies.

Cancellation of service by client implies that all the responsibilities about data, received by Trajaan services, covered by these Terms and Conditions, are in effect.

7. Service Modifications

We are constantly changing and improving our Services. We may add or remove functionalities or features, and we may suspend or stop a Service altogether. You can stop using our Services at any time, although we’ll be sorry to see you go. Trajaan may also stop providing Services to you, or add or create new limits to our Services at any time.

Trajaan users agree that Trajaan shall not be liable, to you or any third party, for any modification, suspension or discontinuance of the Service.

8. Disclaimers & Limitations of Liability

When permitted by law, Trajaan will not be responsible for lost profits, revenues, or data, financial losses or indirect, special, consequential, exemplary, or punitive damages.

The total liability of Trajaan, for any claim under these terms, including for any implied warranties, is limited to the amount paid for the Services in the last 12 months.

In all cases, Trajaan will not be liable for any loss or damage that is reasonably foreseeable.

The services and information are provided on an “as is” and “as available” basis without any warranty.

The Service may provide links to other web sites or resources. Because Trajaan has no control over such sites or resources, users acknowledge and agree that Trajaan is not responsible for the availability of such external sites or resources, does not endorse said sites/resources, and is not responsible, nor liable for any content, advertising, or other materials on or available from such sites or resources.

Users further acknowledge and agree that Trajaan shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or related in any way to use of or reliance on any such content, goods or services available on or through any such site or resource.

9. Confidentiality

All communication between you and Trajaan (emails, support tickets, in-app messaging, calls) will be considered strictly confidential.

10. Email Marketing

By registering an account at Trajaan, you’re giving us your permission to send email notifications to the email address that you have specified upon registration.

These email notifications may include updates to Trajaan’s toolset, tips & tutorials on using Trajaan tools, and system messages.

Please be advised that you can opt-out of any of these emails any time by using the “unsubscribe” link that is included at the bottom of each email that we send to you. You can also subscribe or unsubscribe to newsletters via your settings panel in our web app.

11. Governing Law & Dispute Resolution

These Terms are governed by the laws of France. Any disputes shall first attempt to be resolved amicably. If unresolved, disputes shall be settled through arbitration in Paris, France.

12. About these Terms

Trajaan reserves the right to modify these Terms or any additional terms applicable to the Services in order to reflect changes in legal requirements or service improvements. Users are advised to review the Terms regularly. Any modifications will be notified on this page and will take effect no earlier than seven (7) days after posting, except where changes relate to new functionalities or legal compliance, in which case they shall be effective immediately.

By continuing to use the Services after the effective date of any changes, you agree to be bound by the updated Terms. If you do not accept the revised Terms, you must discontinue use of the Services.

These Terms govern the relationship between Trajaan and its users and do not confer any third-party rights. Failure by Trajaan to enforce any provision of these Terms shall not be deemed a waiver of its rights. If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall continue in full force and effect.