Search is the world’s most honest focus group.

Every query typed into Google, Bing or Baidu is an unfiltered signal of intent—what people really want, fear, struggle with or aspire to in the moment. For entertainment brands, those signals accumulate into a crystal-clear mirror of viewer behaviour long before ratings, reviews or social chatter catch up.

Over the last four years the Trajaan platform collected 2,814 unique search queries (and 3.4 million individual monthly datapoints) about major subscription video-on-demand (SVOD) services. The timeline spans May 2021 → April 2025, capturing the entire streaming roller-coaster: the post-lockdown plateau, the ad-supported tier boom, and the race for international subscribers.

This long-read dissects that dataset in three steps:

  1. Overview of the questions consumers actually ask—from account headaches to show discovery.

  2. Trend detection—the hidden curves that reveal how and why search behaviour shifts over time.

  3. Content recommendations—practical plays streaming platforms can launch to meet those evolving needs.

The goal is simple: demonstrate—through real data—why Trajaan is the fastest, clearest route from messy search logs to revenue-driving content decisions.

1 — Overview of Search Queries Considered

1.1 The raw ingredients

Our corpus covers branded and generic streaming searches in English, grouped into 49 consecutive months. Every row contains:

Field

Example value

Notes

pivot

hulu subscription

Canonicalised query string

YYYY-MM

2023-10 → 74 000

Search volume in that month (Trajaan normalised)

category¹

subscription_management

Topic cluster (see below)

brand¹

hulu

Detected streaming service

Trajaan auto-labels every query using proprietary NLU models. For transparency the analysis below republishes high-level figures.

1.2 Six dominant need-states

Aggregating 3.4 million monthly datapoints shows a spectrum of consumer “jobs to be done”.

Category (cluster)

Share of cumulative volume

Typical queries

Customer service

24 %

“disney+ customer service number”

“netflix call centre”



Account access

21 %

“hulu login not working”

“reset netflix password”



Subscription management

11 %

“cancel peacock tv”

“how much is hbo max?”



Content availability

8 %

“is Loki on disney plus?”

“new netflix movies july”



Technical issues

4 %

“peacock buffering”

“max streaming error code 100”



Other / long-tail

32 %

“best anime apps” etc.

Why it matters
Two-thirds of streaming search demand is still utility-driven: billing, login, contact, troubleshooting. OTT marketers obsess over trailers, but the silent majority of clicks happen on help articles.

1.3 Brand fingerprint

Total branded search volume (May ’21 → Apr ’25):

Rank

Brand keyword

Volume (millions)

Take-away

1

Hulu

37.9

High churn + bundle confusion

2

Peacock

25.4

Rapid growth, service awareness gap

3

Netflix

13.4

Mature, stable, global footprint

4

Amazon Prime

13.1

Device/ecosystem pairings

5

Apple TV+

5.1

Sharp rise post-MLS & hit dramas

Trajaan surfaces these splits instantly, without pivot tables or manual tag cleaning.

2 — Trend Detection: Reading the Curve Behind the Numbers

Trajaan’s algorithm stacks cleaned monthly volumes into interactive time-series so analysts can see inflection points, not just read them.

2.1 Macro-trend: sustained search growth

Across the entire dataset, aggregate streaming queries grew +70 % from May 2021 to April 2025. Despite “streaming fatigue”, demand for answers keeps rising—proof that each new plan, bundle or ad-tier spawns fresh questions.

2.2 Need-state momentum

Category

Growth May ’21 → Apr ’25

Narrative

Content availability

+1 934 %

From niche to mainstream as viewers hunt specific titles

Subscription mgmt.

+371 %

Churn wars: free trials, annual plans, ad-supported tiers

Account access

+53 %

2FA roll-outs & shared-account crackdowns

Customer service

+21 %

Still large, but plateauing as self-service improves

Technical issues

–20 %

CDN upgrades & app rewrites lower error searches

Other

–43 %

Long-tail consolidates into above buckets

Insight: the fastest-growing cluster—content availability—is now twenty times bigger than in 2021. Consumers increasingly treat Google as their programme guide, typing “where can I watch…”.

2.3 Micro-trend spotting

Trajaan ranks individual queries by month-over-month acceleration to reveal spikes before they break into mainstream dashboards. A few stand-outs:

Query (exact)

YoY growth Apr ’24 → Apr ’25

Likely driver

disneyplus com contact

+179 %

Hotstar migration & regional changes

hulu streaming

+122 %

Live-sports push & ESPN bundle rumours

unable to connect netflix

+39 %

Password-sharing enforcement errors

hbo max streaming

+21 %

Rebrand to “Max” caused confusion

Because Trajaan recalculates surges daily, product and CX teams can triage bugs or update FAQ copy within hours, not weeks.

3 — Content Recommendations for Streaming Platforms

Numbers are only useful when they spark action. Below are three concrete content plays every OTT service should prioritise, grounded in the trend signals above.

3.1 Build Dynamic “Where to Watch” Hubs

Why: Content availability queries exploded nineteen-fold. Viewers want instant answers to “Is Mythic Quest on Apple TV+ or Peacock?”

How:

  1. Triangulate rights windows with internal scheduling feeds.

  2. Use Trajaan’s API to pipe query spikes directly into CMS tagging rules.

  3. Auto-generate landing pages that combine synopsis + trailer + pricing + “Start watching” CTA, optimised for the exact phrasing (“watch Succession online free”).

Expected lift: 15-30 % extra organic traffic per title launch; measurable trials from low-funnel searchers.

3.2 Refresh Subscription & Billing FAQs Every Quarter

Signal: Subscription-management searches up +371 %.
Problem: Legacy help centres bury plan changes under ten clicks.
Solution roadmap:

  • Map the 50 fastest-growing cancellation or upgrade keywords monthly in Trajaan.

  • Prioritise questions with both rising trend and high bounce-rate in analytics.

  • Rewrite copy in conversational Q&A format; embed step-by-step GIFs.

  • Measure reduction in “contact us” clicks and call-centre tickets.

3.3 Invest in Proactive Error-Code Content

Technical-issue searches shrank overall, but individual spikes around app or firmware roll-outs still hit >30 k monthly searches overnight (“Fire TV hulu error p-dev320”).

Best practice:

Step

Action using Trajaan

Outcome

1

Set alerts on “error code” pattern across all brands

Instant notification of spike

2

Auto-route alert to engineering & support teams

Faster root-cause triage

3

Publish micro-article within 24 h (fix, workaround)

Own SERP, deflect angry tweets

4

Update article state when patch ships

Trust signal; evergreen content

The cost to create this content is minimal compared with subscriber churn a bad update may cause.

Why Trajaan Beats Generic SEO Tools

Traditional keyword platforms scrape static snapshots, lump competitor brands together and struggle with long-tail queries < 50 searches/month. Trajaan was built for enterprise trend detection:

  • Granular-to-global: toggle from a single query spike to 100-million-query macro curves.

  • Near-real-time: data refreshes daily; alerts arrive while a social crisis is still brewing.

  • Semantic clustering: machine learning groups intent, not just string matches, revealing why volume moves.

  • API-first: insights flow into BI stacks, CMS rules or paid-media audiences without CSV gymnastics.

If you run growth, product or content at a streaming platform, Trajaan turns the world’s search box into your competitive advantage—so you can answer customer needs before they even click “play”.

Matthieu Danielou

Co-founder

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